WHEN WILL PRODUCTS BE AVAILABLE AGAIN?
On our website the best option to not miss a product is getting notified from the site itself. When a product is out of stock, a banner appears "Notify me when available again". You will be informed by the site itself via email. Please do not send us pm or emails if not really urgent. We will try to assure costant stock on our products and quick restock on them.
HOW MUCH TIME DOES THE SHIPPING TAKE?
We ship with DHL Express, FedEx. We can ship worldwide, but we won't use other couriers and expecially not EMS!! So don't even ask about EMS shipping. DHL Express and FedEx have a pretty fast service, delivery time depends by where are you located: from 1 to 3 days is the average. Be sure to be at home, or put in the site an address where someone can pick up the parcel. Tracking number is provided via email to you directly by DHL/FedEx itself. Orders received before 12AM (Italian time) will be shipped the same day, orders received after 12AM will be shipped out the next day.
DO I HAVE TO PAY FOR CUSTOM FEES?
It depends: your current address affects the taxation policy about our products and that's why once registered you might see different prices on our website.
Let's take a 100€ (excl. tax) order as example, according to law, tax policy is:
European Community Customers don't have to pay for custom fees. They have to pay instead for VAT which is 22% (italian VAT). So they pay 100€+22%= 122€. European customers registered as companies with a valid tax ID (VAT number) won't pay for VAT, so they will pay 100€. There is no custom clearance within European Community countries.
Non European Community Customers don't have to pay for VAT (22%), but they have to pay for custom fees eventually. We cannot cheat in any way on invoice values or make proforma invoices. As you place an order and send us the payment, we have to get a custom report for that value from your customs. No way to avoid this process. We declare all our parcels as mechanical parts. WARNING: custom fees hardly overcome 5-15% which is even less than 22%. Basically you will probably pay goods less than European customers. Every custom has its own policy, so if you want further informations better contact an importation agent in your country. Sometime customs don't have a fair policy (specially on high value parcels). We unfortunately cannot help you with that (neither DHL). So custom fees are not predictable, but average is around 5-10% so if you pay 100€ to us you will have to pay 5/10€ to your custom. Often on low value parcels they dont even ask for taxes. Remember: do not ask us for a proforma invoice or cheating on value. That won't happen.
WHAT KIND OF PAYMENT DO YOU ACCEPT?
We accept Bank Wire, Credit Card or Paypal (email@example.com).
HOW SHOULD CUSTOMERS GET IN TOUCH WITH US?
Use the contact form or the email: firstname.lastname@example.org
WHAT'S YOUR RETURN SHIPPING POLICY?
The buyer is in any case responsible for return shipping. Steelabs is not paying for the return shipping cost. Before returning a product please read the document attached below.
HOW SHOULD CUSTOMERS REQUEST A REPAIR OR A REFUND?
Please download this document, print it and fill it; then put it in the package to be sent for repair: